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UNIVERS AP
AMS

SAP application maintenance (SAP AMS) - Third-party application maintenance

An SAP information system proves its worth over time: the ability to use it, run it, maintain it and let it evolve. Our AMS service secures the continuity of your applications.

  • Less internal support and maintenance load
  • More visibility over costs
  • Improved service continuity

Support tailored to you

With our application maintenance offer, you get support shaped around your needs:

Fixed price

A predictable cost, agreed in advance.

Adapted volume

Sized to your real needs.

On demand

One-off intervention whenever you need it.

Our teams take part in the whole life cycle of your applications. They provide corrective and evolutionary maintenance, and also support your business users.

Our approach

Our three service commitments

Reliability

Flawless service continuity

Efficiency

A cost reduction through pooled services

Excellence

A level of service and responsiveness that matches your challenges

Services included

01

Corrective maintenance

Resolution of incidents and errors in the system.

02

Evolutionary maintenance

Delivery of new functional needs.

03

Mini-projects

Changes above 15 working days.

04

Environment management

System administration and updates.

05

Authorisation management

A dedicated help desk for your teams.